How to Use Quick Replies and Canned Responses
Quick replies and canned responses can help you answer common questions faster.
Here’s how to use them:
- Create Canned Responses: You can create and manage your canned responses from the "Replies" section in the side navigation menu.
- Use in Chat: In the chat interface, you can access your canned responses by clicking on the "Replies" button in the message input area.
- Use in Flows: You can also use canned responses in your flows by using the "Send Message" node and selecting a canned response.