How to Use Chat Tools for Manual Chatting and Interventions
Sometimes you may need to step in and chat with a user manually.
Here are the tools available to you:
- Send Messages: Use the message input at the bottom of the chat area to send text messages.
- Send Attachments: You can send images, videos, and other files by clicking the attachment icon.
- Use Quick Replies: You can use pre-written quick replies to answer common questions quickly.
- Assign to Agent: If you need to escalate the conversation, you can assign it to another agent or a chatbot.