Zimflow Privacy Policy

This Privacy Policy describes how Zimflow ("we," "us," or "our") collects, uses, and shares personal information of users ("you" or "users") of our platform that enables businesses in Zimbabwe to create WhatsApp chatbots.

1. Information We Collect

We may collect the following types of information:

Information You Provide to Us: Account Information: When you register for a Zimflow account, we collect your name, email address, phone number, and business details. Chatbot Content and Data: We collect the content of the chatbots you create using Zimflow, including the prompts, responses, and any data collected through your chatbots from your customers (end-users). Communication Data: We collect information when you communicate with us, such as through email or customer support inquiries. Payment Information: If you subscribe to a paid plan, we collect necessary payment information (e.g., credit card details), which is processed by our third-party payment processors. We do not directly store your full payment card details.

Information We Collect Automatically:

Usage Data: We collect information about how you use the Zimflow platform, such as the features you access, the duration and frequency of your usage, and other usage statistics. Device Information: We may collect information about the device you use to access Zimflow, including the device type, operating system, and unique device identifiers. Log Data: Our servers automatically record certain information when you use Zimflow, including your IP address, browser type, referring/exit pages, and timestamps.

Information Collected Through Integrated Services:

When you integrate Zimflow with Flowise or Voiceflow, we may collect information related to your use of these integrated services, as permitted by their respective privacy policies and your agreements with them.

How We Use Your Information

We may use your information for the following purposes:

To Provide and Maintain Zimflow: To operate, maintain, and improve our platform and its features. To Manage Your Account: To create and manage your user account, provide customer support, and communicate with you about your account. To Facilitate Chatbot Functionality: To enable you to build, deploy, and manage your WhatsApp chatbots. To Process Transactions: To process payments for subscription fees. To Communicate with You: To send you important notices, updates, promotional materials (where permitted by law), and other relevant information. To Improve and Personalize Zimflow: To understand how users interact with our platform and to personalize your experience. To Ensure Security and Prevent Fraud: To monitor and protect the security and integrity of Zimflow and to prevent fraudulent activities. To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes in Zimbabwe.

How We Share Your Information

We may share your information with the following categories of recipients:

Service Providers: We may share your information with third-party service providers who assist us in providing and operating Zimflow, such as payment processors, hosting providers, analytics providers, and customer support services. These providers are contractually obligated to protect your information. Integrated Services: If you choose to integrate Zimflow with Flowise or Voiceflow, we may share necessary information with these services to facilitate the integration. Their use of your information will be governed by their own privacy policies. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you if such a transfer occurs and your information becomes subject to a different privacy policy. Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes, such as a court order or government request. With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Data Retention and Deletion

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Regarding Data Deletion:

Account Deletion: If you choose to delete your Zimflow account, we will initiate the process of deleting your personal information from our active systems. Please note that some residual information may be retained in our backup systems for a limited period for security and disaster recovery purposes. Chatbot Data: You have control over the data collected by your chatbots from your end-users. You are responsible for implementing your own data retention and deletion policies for this data. We provide the platform for you to manage this data, and upon your account deletion, we will also delete the chatbot configurations and related data you created within Zimflow from our active systems, subject to the same backup limitations mentioned above. Request for Deletion: You may have the right to request the deletion of your personal information, subject to certain exceptions under applicable law. If you wish to exercise this right, please contact us using the contact information provided below. We will evaluate your request and respond in accordance with Zimbabwean data protection laws.

Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on applicable Zimbabwean data protection laws, you may have certain rights regarding your personal information, including the right to:

Access your personal information. Rectify inaccurate or incomplete personal information. Request the erasure of your personal information (subject to certain limitations). Object to the processing of your personal information. Request the restriction of the processing of your personal information.
Data portability (where applicable). To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other communication channels. Your continued use of Zimflow after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.